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Santa Lucia House - Forum

4 star hotel
9.2/10 Wonderful
(357 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

Along with a bar/lounge, this smoke-free hotel has a meeting room and dry cleaning. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.

Nearby attractions

Located in Cuenca, Santa Lucia House - Forum is in the historical district. New Cathedral of Cuenca and Puente Roto are local landmarks, and travelers looking to shop may want to visit San Francisco Plaza Market and Plaza Rotary Market. University of Cuenca's Orchid Garden and Cuenca Botanical Garden are also worth visiting.

Popular amenities

Family friendly

Laundry facilities
Refrigerator (on request)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
Free self-serve breakfast available daily 7:00 am–10:00 am

Spa

Massages

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
This property does not have elevators
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)

Outdoor

Terrace

Conveniences

Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Family Reviews

for Santa Lucia House - Forum
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

2 reviews

Review data

5 star reviews

0%

4 star reviews

50%

3 star reviews

50%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Santa Lucia House - Forum

Latest reviews (2)

P

Peter R

13 Nov 2023 - 16 Nov 2023
reviewed on expedia

4 out of 5 stars

Noisy. Very old building, creaky. One cranky child made life miserable. Sound carries throughout. NO ELEVATOR.
A

26 Jan 2024 - 29 Jan 2024
reviewed on hcom

3 out of 5 stars

It was my first stay at the Forum offshoot of Santa Lucia Hotel, where I have stayed a few times and also have eaten at their restaurants, The best part of my stay at Santa Lucia House Forum were three wonderful staff members - Emilia, Marco, and Deta Lovely, kind, and attentive people, delivering fantastic service, Thank you Emilia and Marco, for your kindness and attention, And thank you, Deta, for the meticulous cleaning and lovely attention. The Santa Lucia Forum House is a very nicely restored centrally located old family building - lots of character, beautifully looking and loud squeaking wooden floors. Updated bathrooms. However, steer clear of the room by the front desk, which is advertised as the love of single travelers LOL. If such travelers are not an invention of the hotel and hotels.com, they clearly have masochistic tendencies. That impossibly tiny room has a totally dysfunctional tiny bathroom, whose shower door was designed specifically to keep you under the freezing water until the latter finally heats up - 3-5 minutes. The room had one outlet, used for some bloody awful smell dispenser. In the room, you hear very clearly every word intended for the front desk person, as if you were that front desk person. It is totally outrageous that this torture chamber had the sale price of $53 and the regular price of 75_ My second room was times better and, allegedly cost $20 more, i.e. around $75), on sale . This is pretty ridiculous for a 2 s
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