Hotel Christiansminde

I paid for two rooms, and I asked to upgrade to a suite for the hole family. I was then charged extra even the fee on the web site was lower for a suite than two rooms. So I paid for two rooms plus an upgrade fee. This is not good customer service! For dinner we ordered the best white wine one the menu and the best red wine. The food was lower than average and the service was terrible. I am traveling a lot and know what good customer service is. This hotel service are not living up to a 3 star hotel....

Our experience with this hotel was unexpectedly negative. Staff people are very nice, no complains. You can take bikes and have a ride for no fee. Breakfast is good. Very nice balcony with a great view on the bay. However, the rooms have reminded us student dormitories that were rebuilt/adapted as hotel. The entrance door that you open when you're actually outside the building lead you directly to the bedroom. You put your dirty shoes and hang your clothes just 30cm from your bed and the entrance door. The "children"'s room is actually a very small separate compartment where you can find a wardrobe and two-levels bed. There are no any stairs to get to the second floor bed! The "room" is so tight that two people can stand there only one after another. A special gratitude goes to the bathroom. Combined toilet + bathroom is always not nice, especially if someone has just used the toilet (remember -- the room is for 4 people!), but the size of the wash-basin was a real surprise! It is of a size that is usually installed in toilets. You cannot real use it for anything more than wash your hands. You cannot shave because the hairs drop around. There is no excuse for these drawbacks. We dis-recommend using these rooms for guests coming as more than couples. I cannot believe this hotel has got 4 stars, this is ridiculous.

The rooms were clean and large for me family of fours overnight stay