Helnan Phønix Hotel

Very nice hotel with great familyroom. Bathroom needs to be redone- wet floors after taking a shower. Shower curtain should be replaced with a glass door.

Good hotel with poor services! We had a family trip and stayed here for 4 days but unfortunately It turned into a bad experience.. No cleaning services during our stay; not even changing the sheets!! Bathroom facilities were never charged and the trash was never taken out! However the cleaning staff came every day and sometimes disturbed us by knocking on the door but no services other than making the beds!!!! And no services at reception; The toilet water line was completely blocked and it took a long time to drain the water but reception staff just kept saying we will look at it and unfortunately never done!... And the last thing is the hidden expenses; you have to pay an expensive parking expenses while you don't see anything about that while booking the room! Not recommended at all...