Gentofte Hotel

I recently stayed at Gentofte Hotel for two nights, and my overall experience was a mix of positives and negatives. Firstly, the room I stayed in was quite small. While it was clean and well-maintained, the limited space made it feel a bit cramped, especially when traveling with my family. Unfortunately, my son's experience was less than pleasant. He slept on a roll-over bed provided by the hotel, but he developed rashes after the first night. Concerned, I reported the issue to the hotel staff, who assured me that they would investigate the matter and report it to the manager. However, despite leaving my contact email, I never received any feedback or resolution regarding the situation, which was disappointing. Furthermore, an incident occurred during breakfast that left me feeling uneasy. While eating cereal with milk, I was approached by another guest who complained about the noise I was making while drinking milk from a bowl. She commented on how Europeans drink milk differently, and this made me uncomfortable, feeling targeted and racially profiled. I promptly reported the incident to the hotel staff, as I believed such behavior was unacceptable and needed to be addressed. The hotel staff took action by speaking to the lady and resolving the situation. The lady apologized for her remarks, but the experience still left me unsettled. On the positive side, the hotel's location was convenient, and the staff were friendly.

The staff went above & beyond for our family. They were able to get us connecting rooms. Then they had little activity bags for our kids. Everyone was so nice and helpful. The breakfast is delicious & the lounge area is incredible.