Louis Imperial Beach

Nice property with children pool and nice adult pools as well. The food was really really good! We really enjoyed our stay. Rooms are basic but very clean and spacious. The only 2 disadvantages we had were that no one told us the kids club is completely closed in September and that there were many fire ants around the pool- once we said it to the staff I think they sprayed the area and couple of days later it became a bit better.

Mostly thanks to the amazing staff who did everything he can to make us happy. The rooms are outdated (regular keys in 2021) - but relatively large, the food is overall good (the dining room was renovated and it is very nice to eat there), indoor swimming pool was nicely heated - highly recommended for families. And again - the staff was so kind and helpful - thank you!

Welcome was pleasant and very helpful. Our room change was excellent however they forgot every morning to leave bathroom items we needed so we had to buy our own. The honeymoon suite was not what you would expect but pleasant. Room service for us was dismal and disappointing. the communication between guest and kitchen needs re training on how to speak to guests. Attempted to charge extra for every breakfast item on top of room service charges when we had inclusive breakfast. Vicky kindly stepped in but we felt this was not a comfortable experience as we were told.. as your husband is unwell " This time will be complimentary" it was the way in which the message was delivered could have been a little more sensitive than a scolding as if we were naughty school children being let off a punishment for not obeying rules. Vicky on the whole was the most amenable staff manager who tried to make our experience more comfortable. Parking on weekends can sometimes be difficult maybe staff could use other spaces rather than directly in front. The amenities for the children is wonderful and they are kept busy. the pools are glorious and will be much enjoyed in summer months. We thank Vicky and her team.

We had a great holiday here for New Year. The staff really made it, service was exceptional and everyone put in full effort. New Years Eve gala meal was slightly chaotic but staff were great and it was a fantastic evening. Food on all inclusive was great, lots of variety so never got bored. Pool areas were clean, except for the cats but outdoor pools too cold to use (not heated). Indoor pool was heated but too cold to sit around the edge. Room was basic but clean, soft drinks refilled in mini bar daily. Everything we needed. Play area was for younger kids, our 5 year old was too big! Some areas of the hotel are a little tired and could do will a facelift but for the price you can't complain. Hotel is in an excellent location, 20 minute walk to the harbour along the sea front...it's a beautiful walk and very safe. We stayed for 5 days in the winter which was just right, any more would be too long. The weather was a mix of sun/showers (15-20 degrees) so not warm enough for beach/pool (,unless you wear a hoody) and limited indoor activities for kids but we didn't get bored. I'd recommend if you are looking for a relaxing, laid back, good value all inclusive with excellent service and excellent location. If you're looking for 5 star luxury this probably isn't for you but we would definitely go back.