Amethyst Napa Hotel & Spa

During the first 12 hours of my stay I was already thinking how I would give this hotel a 5 star review. However by the time the next 12 hours came around I was fuming and decided I would give it a 1 star review. I booked a superior family room with double bed + 2 single beds and/or bed settee. However I was allocated a double bed only. Initially this was fine because when I opened the balcony door and saw the massive balcony area overlooking the pool/sea/landscape WITH jacuzzi/hot tub I was over the moon. Thinking that I must have been upgraded made me really happy. However I couldn't figure how to switch it on so called reception who informed me that as I hadn't 'BOOKED' that room there would be a charge of 40 EUROS - this was at around 5pm. I told them that no I hadn't booked that room, but they had allocated it to me, presumably because they didn't have any superior family rooms available. Obviously I was really disappointed. Oh and to add insult to injury they charged me 30 EUROS tourist tax instead of 3 EUROS and I only realised once I got home.

The hotel doesn't hold a standard of a 4-star hotel. The food was not tasty, with bad choice both for breakfast and dinner. The service was average. We chose this hotel mainly because of the fantastic reviews, and when we got there we simply couldn't understand who wrote all those reviews... The pillows were very hard, the cleaning of the room was average. The thing that annoyed me most was a constant sound in the room (came probably from the ventilation), like some kind of a motor working all the time. I couldn't sleep because of that sound. We were also bothered by the sound of entertainment in the evening. The entertainment was also poor. A few things for kids started at 21 which was too late. Our kids were already sleeping at that time. So all in all, I would't recommend this hotel.