XII Century Heritage Hotel

Lovely hotel in a lovely spot but you must note: Parking is at a specific location (contact hotel for details) it is not near the hotel due to no parking at that end of the old town. Hotel has a golf trolley to shepherd luggage, so give them a call as the streets are cobbled and took a wheel off one of our suitcases. We had a family room which was on the top floor (4th floor) and there are no lifts. Staff took luggage up so that we didn’t have to, but you don’t want to step out the front and realise you’ve forgotten your sunglasses. Staff are wonderful. Restaurant/bar is out the front and the food is great and reasonably priced, although the included breakfast is very basic.

We had two rooms and in one of these the air conditioner failed. The staff repeatedly challenged me that the air conditioner was working fine and I needed to give it more time. My sons finally came to our room and said they could not stay in their room any longer as it was too hot. I told the from desk lady and she challenged me again. I took her to the room and she admitted the room was not cooling. I told her that I should not be expected to pay for a room that was unusable and she agreed. Then, when the evening manager came, she argued with me aggressively that I was wrong. I left in utter frustration as I was so angry. Later, I went to the front desk again to settle the issue. She had me pay extra to have my two boys stay in my room. I did not, however, have to pay for the unusable room after a long discussion. This was a very frustrating experience for me and my family.