Hotel Mondo

After reading the reviews about poor customer service, I was ready to cancel my booking. However, I was unable to find another hotel on short notice at this price. Upon arrival, I was buzzed into the car lot and greeted with a smile from Ivana. She most certainly exceeded my expectations of service. She was pleasant, professional, and efficient creating a smooth check in process. My room had two twin beds, which were comfortable. The pillows were thick & plush. You can control the temperature. There is a mini bar in the room. I did enjoy watching some American channels- you have to use the LANG button to switch Nickelodeon to English. And, only certain shows can be switched. The hotel is a 5 minute drive and 26 minutes walk to the Old Town. The walk is tolerable with children 8 and up. This property is a 26 minutes drive to Klis Fortress and The Olive Museum. The pool is deep and probably not suitable for young children without floating devices & parental supervision. It is a very nice pool nonetheless. Breakfast was ok. The kitchen staff were pleasant, attentive, and helpful. I was really shocked by the quality of service. My only issue was the cleanliness of my room. I knew towels weren't changed out as the evidence of filth was clearly visible. We were lacking wash cloths. The tub was filthy. The cleaning staff are not cleaning the rooms thoroughly. There is no reason why we left with dirty towels- good thing we had ours with us. Overall, good hotel-bring your own linen.