Hotel Fontana

When we arrived, it was already 10. p.m. The lady at the reception knew that we were a family of three. She pretended to ignore that after several mails and bookings. So there wasn't a bed ready for our daughter. We had to wait one hour for a bed for her because she said, she didn't know we were a family of three. We had a whole discussion but no one apologized. We had to pay more for the extra bed. The next day (we stayed for two days) we hung up a doorhanger with the message 'please clean the room'. We didn't receive any clean towels although we left the dirty towels on the ground. The cleaning ladies hung up the dirty towels again. They only made up the beds but didn't clean the room at all. There was no swimming pool although it was mentioned. For breakfast they served instant coffee for 'better coffee' from the machine you had to pay. The ladies who served the breakfast were nice, that's the only positive thing except for the fact that the room was quiet.