Hotel Korkyra

Bad customer service from hotel's management. Our family (1 child + 2 adults) booked a non-smoking family room. The first room offered had been used for smoking by a recent guest so our daughter (nor us / parents) could stay in the room. The hotel agreed to move us to a standard room for one day, with healthy air, but the hotel could not offer a new family room for our 8 days stay. We therefore asked the hotel via hotels.com for a refund for following next 7 days, so we could find a new hotel with family size ourselves. The hotel rejected to refund - and we were not allowed to speak with the management, who communicated only via the reception which and no authority. We therefore felt like hostages in the standard (small) room with no direct bargaining power as our payment was settled via hotels.com prior to our arrival. Hotels.com has not (yet) offered any compensation either - which I would expect from such a professional 3rd party hotel agent. Regards, Dagfinn

family member is croation close to relatives VERY EASY TO VISIT

Really welcoming staff from the off and the hotel is superbly clean with very modern comfortable rooms. The little gym is also sufficient for a quick workout. The views from the terrace are excellent. Great location in the centre of Vela Luka with a complimentary boat taxi over to the beach. Our children loved the hotel pool though. A huge choice of food in the half board option and the staff were really polite and helpful. Only slight downside was the price of wine, same bottle was circa 50% more than places right next door and hence the bar was rather empty in the evening.