Hotel Manuel Antonio

We were totally duped and this hotel is fraudulent. When we arrived the receptionist told me it is a cheaper rate on Hotels.com. According to the hotel’s website and Hotels.com the double room sleeps 4 however they charged an additional “extra person” fee (we are 2 parents 2 kids) of $120 without forewarning us. With all taxes and fees the room is actually $200 a night, a complete rip off for the run down condition of the room, no pool or amenities, etc. When I asked the office to remove the fee they blamed it on Hotels.com but when I reached out to Hotels.com and they contacted the hotel several times were told that they didn’t charge the fee. Somehow the hotel either fraudulently charges for an extra person even though they say the room sleeps 4 or report the room as a single so they can charge extra. Either way it is a scam. If they respond here they will again blame it on Hotels.com (has never ever happened with that site). The photos online must’ve been either a single remodel or taken years ago as the rooms are currently dingy, some outlets do not work, they hadn’t cleaned out the trash can by the toilet containing others dirty wipes, no toilet paper holder, room detail, etc. Again, would not have been a deal breaker for the right price but not for $200 a night.