Eco Arenal Hotel

It has a family feeling! Friendly staff, the facilities are simple and eco friendly, and you feel connected with nature.

We were on a family vacation and stayed there for 3 nights. When we check in, they first gave us a wrong type of room then our booking. That room was on a two-story building. The room was dark, and smelt moldy. We went back to the reception, they switched us to a different room which has the correct bed settings as we booked, but this time they only had 2 sets of towels and even bed blankets for our family of 3. Again, we went back to the reception and they fixed the problem. Hotel room is comfortable. Bathroom setup is a little weird. There is no room to leave your luggage open, so you always have to put it on bed, open and get your stuff and then close and put away. Breakfast is okay, same stuff every day. The smoke bbq restaurant across street is a good place to get lunch or dinner.

This property has a lot of baby roaches, it’s is dirty. So many bugs all over the room. Terrible customer service. Room is dirty.

The room was not what we paid for! Our room was supposed to have two double beds. The a/c had not been put on and when we arrived after driving 3 hours we got to our room to find it like a sauna. This at 8pm was not pleasant. Secondly the walls have large gaps around the A/C and front door which waste all the cool air. There is no place to put your clothes. No closet or dresser! The toilet didn't work too well, and you have to put toilet paper in a waste bin. The TV was not receiving a signal and no one could help us with that. After two days I figured out that it was a tree branch in the way, no big deal. . but there was no one who was of any real help. The town has little in the way of entertainment and it's dark at 5:30 La Fortuna is NOT a family town after dark.It is nice to visit and do the hikes and take in the scenery. A TV would have been helpful. Diego was very helpful at the front desk but he was only there the first two days. After that the front staff was of little assistance. The gardens are gorgeous and maintained with extreme care. The grounds are lovely and teaming with wildlife. Cleaning staff were very nice and kept our room tidy. Kitchen staff were very pleasant and the food was appreciated! We've been to Costa Rica before this trip and our experience helped us this trip. Driving here is dangerous and requires patience and skilled driving. Every excursion from Fortuna takes hours to get to. The town itself has only one decent adult night spot

Nothing outstanding about the room, just an expected three star hotel. The staff was very polite, but not very useful. - Asked for an extra towel, but it never showed up. - We were suggested to do the hanging bridges with a "small" fee (we would think it meant no more than $10), but actually it was $24 each person for a walk less than 2 hours with a little kid. Nothing against the hanging bridges, it was pleasant to see and walk. Just the staff could be honest and straightforward. - The restaurant is pretty expensive and a little deceiving. They had the menu in a small little charcoal board (nothing fancy), three simple options (chicken, pork, pasta). We wouldn't think each of them actually meant a three course meal and $20 something each. We didn't know at that time and even ordered one for our three year old, and ended up with a bill of $65 and plenty leftover. Again, nothing bad about the food, but just wish things were a little more transparent, so we can make the best decision without feeling being cheated. If we had tons of money to spare as the staff assumed, we wouldn't have stayed in a three star hotel.