AC Hotel by Marriott Santa Marta

This is a nice hotel with a great location but they have crazy admin struggles..For a start they cannot correctly charge breakfasts on hotels.com. Singles pay double, doubles pay correctly. They cannot even book a room via hotels.com if you choose three people and then try to add breakfasts. I reached out to them to try and resolve this and they just ignored me. We had three families with three people in our group. So we had to pay those breakfasts on arrival. Both mornings breakfast staff told them they didn't have breakfasts included. Would be a way better experience of they didn't make clumsy mistakes like this and actually cared about replying to guests.