Hotel Estelar La Fontana

A great stay for my whole family. We had 13 Americans stay here for their whole stay for my wedding and they had a great time. The staff was always so helpful and kind.

The exterior of the building and the hotel lobby looked nice and up to date. The rooms, however, did not. The suite furniture is outdated and some were missing finishing pieces. The kitchen had a bad sewage smell coming from the sink when the air condition fan was turned off. The kitchen itself was very old and outdated. The shower towels were very old (no longer white but instead had a gray tint), housekeeping never left a wash cloth. After initial housekeeping, we were reduced from 3 towels to 1, no hand towels were given, they left a glass on the nightstand that was clearly dirty, and we ended up having to go to the lobby to request new items as no one was answering the phones (even after waiting 3 minutes while it rang). It was nice that there was an on-site restaurant offering breakfast for free. The food was ok, but the service seemed subpar. They facility was clearing understaffed for the amount of customers. Even though the breakfast was Buffett style, it seemed having only 2 workers filling hot chocolate and coffee for a full restaurant was not enough. If you did not get their attention, they would not come to your table. Overall, the hotel price and being across the street from a larger mall with restaurants and activities were the only things that kept us there. We stayed there because family had told us it used to be a very nice and prestigious hotel, but what I saw did not live up to this.

The place is wonderful. Perfect for traveling with family.