Sofitel Legend Santa Clara Cartagena

The pool and courtyard are stunning! We enjoyed the peacefulness at the hotel inside of a city. The staff is extremely kind. Jimmy even gifted a beautiful pillow for our new baby! These thoughtful touches made our stay extra memorable.

The Sofitel Legend has a beautiful ambience - breezy, quiet and relaxed. The staff was excellent and incredibly attentive. An excellent place in the middle of bustling Cartagena. Our entire family loved it.

Our family of 4 thoroughly enjoyed Santa Clara. Even before our arrival, the staff helped us to ensure a marvelous stay. The service was exceptional in every department. We even enjoyed a hotel tour, which they do every day at 4:30, to learn more about its history. The rooms were nice despite being located in a very historic building site. There was some remodeling happening, but nothing that was disruptive. The food (breakfast buffet and room service) was delicious and bountiful. The only area that needs improvement is the issue of the terrace bar. It's a great space for watching the sunset but it's only open Thursday-Saturday and was closed to hotel guests because of a wedding party at least one night. We were escorted up to the rooftop above the spa which offers a fantastic sunset view, but no bar service, tables or chairs. At this level of hotel, this is unacceptable. Overall, we loved our stay and highly recommend it!

Several days away to decompress with family. The hotel could not have a better location. There were daily weddings. The pool was awesome , staff, security. Love my loft suite. Excellent breakfast and restaurant options

Absolutely beautifully property, rooms are nice, the food and free buffet breakfast were amazing. Very kid friendly, perfect location close to everything in the town. Will definitely come back to this hotel

We got to the hotel before checking. One room was ready but ours was not. Adrian was very accommodating, making sure all luggage went to our family's room and upgrading our room. When it was available, we were pleased. This is a historic building so don't expect huge rooms. Do expect very comfortable rooms, bathrobes, slippers, stocked minibar and a fabulous staff with smiles and gracious efforts to make all your encounters perfect.

Staff was very friendly and helpful. My kids enjoyed playing in the pool at all times. Pool bar staff and breakfast staff were excellent.

I had a great pleasure to stayed one more time at Softilel Santa Clara, and was very productive; obviuosly the hotel is very well located in the city. I would to say, that staff should have more expectation on who will stay there, which can be anyone, and this case happened to be a local Cartagenian that still have family members in the city. So, having said that, also is important to be pleasing with people from the city. I do think is just about an adjustment could be make, and that should will be taking in a consideration.