Hotel El Prado

I stayed at the hotel with my family and friends in an executive suite. Service at the pool restaurant and at breakfast was excellent. Kiddos to Freddy and Yumeris. The reason for my low rating is related to a number of issues I experienced each of the days of my stay. During two consecutive days the bathroom was flooded due to poor drainage design of the shower, it got flooded again after maintenance said it was fixed. Then, there was a power outage and I was trapped in the elevator for 30 minutes with no assistance from the hotel. It turned out that the emergency system and generators were not working and hotel staff was not trained to deal with this type of situation. I was exposed to heat exhaustion, low ventilation and panic for 30 minutes with no assistance from the hotel. I came out of the elevator when the power came back. I see this as a poorly managed situation from the top. The pool is beautiful, however, as it can be seen in the photos, it has black mold accumulated. My main concern was the way the hotel responded to the issues I experienced particularly with the elevator entrapment situation. For the price they charge for the room and food, this hotel is not worthy coming back. They need to get in gear solving a number of serious issues, starting with customer satisfaction

I cannot believe how fun, beautiful, clean, and safe, this gem is! Plus the staff treats you with priority and like family! This is the only Hotel, I will stay in, from now on. Of course if I am in Barranquilla. I’m in love with the hotel’s whole atmosphere.

Amazing pool, great family pizza spot with playground for the kids nearby while you wait for your pie. Everyone was very nice- it is a very elegant hotel.

Great old charm hotel near everything. Great friendly staff and excellent service to their guests. I recommend Hotel El Prado if you want a pleasant stay with family.