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Four Seasons Hotel Hangzhou at West Lake

5 star hotel
Connecting rooms
9.8/10 Exceptional
(178 verified Hotels.com guest reviews)
See verified family reviews (1)

About the hotel

2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free wired Internet in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Nearby attractions

Located on a lake, Four Seasons Hotel Hangzhou at West Lake is in Xihu neighborhood and is connected to a shopping center. Yui Fei Temple and Xiling Seal Engraves Society are notable landmarks, and the area's natural beauty can be seen at Hangzhou Botanical Garden and Quyuan Park. Traveling with kids? Consider Xihu Tiandi and Zhejiang Science and Technology Museum. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.

Popular amenities

Family friendly

Arcade/game room
Baby bath
Babysitting (surcharge)
Children's dinnerware
Children's games
Children's toys
Dvd player
Free children's club
Free cribs/infant beds
Highchair
Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)
Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wired internet
In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

1 bar
2 restaurants
24-hour room service
Buffet breakfast available for a fee daily 6:30 am–11:30 am: cny 285 for adults and cny 143 for children

Spa

9 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage/treatment rooms
Massages
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Accessible bathtub
Grab bar in bathtub
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

Things to do

Aerobics classes
Arcade/game room
Fitness center
Free bicycle rentals
Full-service spa
Indoor pool
Lifeguards on site
Sauna
Steam room
Yoga classes

Outdoor

Garden
Lifeguards on site
Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Lockers available

More

Couples dining
Smoke-free property

Nearest Airport

Airplane
Hangzhou Xiaoshan International Airport
30 km from this hotel
map

Reviews that mention...

Family Reviews

for Four Seasons Hotel Hangzhou at West Lake
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

1 reviews

Review data

5 star reviews

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4 star reviews

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We have selected a sample of reviews which reflect what families have said about Four Seasons Hotel Hangzhou at West Lake

Latest reviews (1)

L

Lam

5 Oct 2018 - 7 Oct 2018
reviewed on expedia

5 out of 5 stars

My family and I had a most wonderful experience at the Four Seasons Hangzhou 2 weeks back. The hotel grounds and rooms were beautiful - great effort in retaining traditional oriental architecture but with modern conveniences. Our experience was also greatly enhanced by the 6-star service which the Four Seasons Hangzhou staff provided, from the manager to the reception and concierge staff, the executive chefs and the restaurant staff! They were all incredibly warm, helpful and knowledgeable and never failed to amaze me by being able to anticipate my every need and going out of their way to assist me, always with a smile!. Overall, this was one of my best hotel stays in my many years of hotel stays around the world.
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