The Ritz-Carlton, Chengdu

Stay for two nights with family, my experience was terrible here. 1. I booked executive room, when I visited the Executive Lounge to have a drink, I found out the fruit choice are very limited, only four cheap fruits: apple banana orange and pear, non cut in plate. 6-7 staff preparing the food but after 30 min only some plate and 4 fruits plus almond cookie, many guests waking around but get almost nothing and to eat. I filed a complaint to manager, the reply was disappointed, the manager replied me with many excuses, and no correction plan for this issue, and I said I may file complaint again, and I was informed I have the right to file a complaint to the headquarters. So why not? 2. The toilet was blocked after last usage at night, it is automatic, so it kept flushing, until flood the whole floor of bathroom. In the morning I was scared by what I saw. Hope this hotel could improve the service and certain hardware, make sure check your toilet before go to sleep, at this point I am not satisfied at all.