Novotel Shanghai Clover

This hotel provides excellent services. Very family friendly. Got kids playground. Free handcraft program for kids. Free transportation services to Disneyland, airport, train stations, and bund. Free evening treats… highly recommended, especially for family.

The entrance to the car park is under construction and therefore unable to access. We called reception and someone came outside to guide us to another entrance. The check-in was quick but no one explained anything to us about the pool or breakfast or parking. Our room was spacious and clean. We went downstairs to use the pool and there was no one on the desk to welcome us. We got to the pool and a lady ran after us to insist our baby who cannot swim (she’s 1) needs to ‘follow the rules’ and wear a swim cap. We tried to explain that she wasn’t going to swim, only us (who have caps already), she was only going to sit on top of her floating seat which we showed her but the lady was adamant so we were forced to buy the baby an adult swimming cap and put it on her tiny head. The pool is nice but has black ripped tarp hanging over the top which is an eye-sore. We then had trouble after we checked out as the security guard insisted we pay for parking even although we were staying at the hotel so had to call reception to ask them for help. This is our second stay there but we had a lot of bad luck and trouble this time and because of this I don’t think we would stay again.