HE Hotel Xi'an South Gate

The family loves it. They 'll come back.

It was an amazing experience! Unlimited mineral water, free afternoon tea, perfect design, high-tech equipment and facilities in the room. I also found a refrigerator that I thought I didn't have before I checked in. My family and I like the new four-star hotel very much. Very good!

We bring 3 kids and 3 seniors check in. The elevator at second floor. We need carry luggage use the stairs go there and road narrow. The kid fall down. So bad. First night our room air conditioner not working. In room temperature is 100 F. Call the front desk they send somebody but can’t fix it and no room to change. We need open the door let hall way cold air in. Even I sitting a chair and sleep in the hall way. Feel so bad again. There management bad. Look like no service training. Also breakfast area look bad too. Food come so slow. Everyone waiting for food . Need more people to help. We will not recommend people to go here again.