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Crowne Plaza Wuxi City Center, an IHG Hotel

5 star hotel
8.2/10 Very Good
(70 verified Hotels.com guest reviews)
See verified family reviews (1)

About the hotel

This hotel features 5 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.

Nearby attractions

Located in Wuxi, Crowne Plaza Wuxi City Center, an IHG Hotel is in the city center. Nanchan Temple Antique Market and Qingming Bridge are local landmarks, and the area's natural beauty can be seen at Xihui Park (East Gate) and Lake Tai.

Popular amenities

Family friendly

Dvd player
Free children's club
Indoor pool
Laundry facilities
Playground
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi, wired internet (surcharge)

Food and drink

2 bars/lounges
24-hour room service
5 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6 am–10:30 am
Coffee/tea in common area(s)

Spa

Aromatherapy
Body scrubs
Body treatments
Facials
Hydrotherapy
Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)

Things to do

Fitness center
Full-service spa
Indoor pool
Playground
Sauna
Shopping

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Designated smoking areas
map

Reviews that mention...

Family Reviews

for Crowne Plaza Wuxi City Center, an IHG Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

1 reviews

Review data

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3 star reviews

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We have selected a sample of reviews which reflect what families have said about Crowne Plaza Wuxi City Center, an IHG Hotel

Latest reviews (1)

A

19 Jul 2018 - 27 Jul 2018
reviewed on hcom

3 out of 5 stars

This is considered a "5 star" hotel in China. For a large international brand, there were issues: 1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful. 2. Restaurant and wait staff were not as proficient with English. 3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables. 4. Food in restaurants was good, but service was slow. 4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable. 5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.
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