Le Meridien Shimei Bay Beach Resort & Spa

Only thing I liked was the upgrade to our room. From airport shuttle and check in, they stated they could locate my room. I booked two rooms through Expedia and they couldn’t locate it. The thing that made it terrible was the airport shuttle. Due to my last problem with Mangrove Yelin in Sanya, China, I wanted to ensure I was getting. A free shuttle for my family of 7. They stated and confirm they will have a car ready for us at 8PM. I called around 7 PM, and was told they do not have me confirmed for a shuttle for that time and only have 3 spots if I want 8. We argued and told them we wanted a bus for 7 people and we called and confirmed yesterday. They then said the only thing they can do is to drive 6 people there first. We argued and said we still have one more guest and needs to arrive. They said the next car is at 10:30. We got really upset and said we need a car to follow. They agreed and set up another shuttle for my one guest at 8:30 to 8:45. After once that was settled they upgraded our room which was nice of them. It was a really beautiful room with a private swimming right by the ocean. Since we got to our hotel so late, we wanted to swim before we had to leave early that morning. We called guest services and they even sent people to clean our pool! This is why I couldn’t rate them as “terrible” it was still very disappointing after going through so much in Sanya or Wanning, China

The rooms are beautiful and modern. The rug under the beds has a terrible odour though. The grounds are beautiful but the staff seem mostly sad. The kids club is filthy and lacks facilities and they managed to find the only person in China who doesn't like children and put her in the kids club. Food mediocre and overpriced