Sofitel Foshan

The hotel property is newly built and beautiful. The decor and rooms are spacious and comfortable. We booked 5 rooms and at check in time at 2:30pm, only 3 rooms were ready. As we had 3 elders with us over age 85, this wasn’t ideal. The hotel couldn’t tell us when we would be able to get a room but they said they will give us a call, which we did not receive. Finally the night came and when we returned back to the hotel after dinner, the rooms were ready but it was scattered across different floors. As this was a family trip with elders, we wanted rooms on the same floor with adjacent rooms as much as possible yet the front desk did not accommodate. During our two-night stay, we had to rely on themselves to get to the breakfast buffet/lobby because the hotel did not issue additional room keys for us and the elevators only worked with valid room keys for that specific floor. Next time, I would probably make a note during reservation, call in few days’ advance and on the morning of to make sure it’s done properly. The breakfast buffet had a wide range of selection which was very nice. There were just too many tours and it was a bit crowded even for a large restaurant with spacious seating! It was not luxurious in terms of atmosphere!