Renaissance Beijing Capital Hotel

The service provided by all the hotel staff has been simply outstanding. I'm a frequent traveler and I've been to many nice hotels. But I must say that the staff at Renaissance really impressed me. I believe it's a culture that they always try to exceed the guests expectations and requests. Eg. When I requested for an extra pair of room slippers, I get 3 pairs. When I asked for 1 more bottle of water, I get 2 more When I requested for a car booking to great wall, the concierge booked a car for me, provided us with bottles of water to ensure we have enough water to drink during the long journey and even wechat me to ensure my family of 5 with elderly and kids arrived safely. Special thanks to Chris, Chuck and his team at the concierge who made all these arrangements for us. Simply amazing! Rating of 6* service.