Hotel Therma Eco

Both of my children had stomach pain and threw up (dont know if it was because of the pool or the food), but there is a photo of the peaches...and my childrens bathing suits were brown after the pool... Plus I was expecting more entertainment for children in a 5 stars hotel...

The hotel is DIRTY! Room service is a luxury and when they decide to come they just make the bed and maybe vacuum. 2 of my family members got food poisoning, talking to other tourists EVERYONE heard of someone getting sick! The staff barely knows English, you ask for a teaspoon and they have no idea what you’re saying. The indoor pool is filthy, stinks chlorine, meaning it’s NOT CLEAN, the outside pool full of sand, hair and smells like chlorine. The water slides are open 1.5 hours/day, twice a day. Food is low quality, you have to wait in line to get some meat and then wait in line to find a table, the plates are dirty, with food stains, you have to look for a clean plate, the teaspoons for the kids are in a very dirty container and they’re dirty as well, the kids menu is minimal, if you find a yogurt for the kids it’s a lucky day because they put out limited quantities.They advertise the hotel as five stars but the restaurant & outside bar is 4 stars. They advertise it’s all inclusive but all the drinks are from a soda fountain, if you want something bottled you have to pay for it! The alcoholic drinks are very limited, there’s a white wine and red wine and when you ask what type of wine, is it a Chardonnay or Pinot Grigio they have no idea what you’re saying but they claim they are five stars! Obviously don’t expect to have a cocktail at a five-star resort, it doesn’t exist! All the alcoholic drinks are local and if you want anything foreign guess what, you have to pay!