Hotel Laguna Park & Aqua Club

The good: Hotel kept clean, good kids pool and great water slides. The bad: No customers service skills whatsoever by most staff we met in the hotel and the same outside the hotel. The hotel had awful cold repetitive food that made us all sick at one stage. We would never got back to this hotel for this reason Animation team themselves good and very friendly but the entertainment the hotel choose to put on was very bad - they need to visit some good family friendly hotels and review their nightly entertainment. The kids loved the disco but were bored with the entertainment provided after it A lot of massive ants running around at your feet all the time around the pool area Finally I felt the hotel was out to make any extra money they could - a Photographer going around taking pics trying to get you to buy them, really expensive laundry prices per item (no price for a bag wash) and no self service laundry room, salon and spa constantly being promoted, really noticeable tips jars everywhere and the kids play area next to the hotel not included in the all Inclusive Bulgaria seems like a nice country but Sunny Beach is no place for families - sex shops on every corner, kids begging and just generally did not feel safe

Great hotel for an easy hassle free family holiday