Hotel Doral Guarujá

The resort is very well located , spacious inside, clean , comfortable . The downside was that you have to pay extra for everything , bucket of ice R$5,00 , extra to use the jacuzzi, to park . Also, costumer service was Okay, not too friendly and not very helpful at the pool area. Would also say is more a family hotel than young people

Every year our family stayed in this hotel and were very satisfied with service and quality they offered. And hotel location is very nice. However this year’s experience was different. All towels were very old and the bathroom were full of mold. Honestly all of our family didn’t take off sandals when taking a shower. And when we did check in, we were told to wait another 30min even after official check-in time. I have to say that price and quality are completely unbalanced. It is very difficult for us to come back to this hotel next year. We wish that they will get back previous service and quality they had.