Plaza Sao Rafael Hotel

This is the lowest point, on my trip to Brazil, this hotel accommodation, just RUIN, my vacations, we enter the hotel, after a near 5 hours overnight trip from Lima, and arrive the hotel near 8am in the morning, very very tired, just to let know by the staff that we can only enter the room at 2pm, then i realize that the staff try to charge me half day hotel rate, on my side, couples hire rooms and they provide the room just immediate , i have to take my car drive to a coffee shop, and wait for another 2 or 3 hours, to come back the hotel, with my small 5 years old girl extremely tired. THANK YOU. if this is Hospitality, you should show your staff how to do their work. on the che have an early flight back to lima, so i have to left the hotel room at 3 am in the morning, the previous night i ask front desk to pay my account, (overseas card, sometimes have troubles )the front desk staff told me its no posible, so i need to do it at 3am, and of course the payment fails, i try to explain the front desk staff that i need to catch my flight , and i just get the best feedback from a front desk guy, he menage me to call the POLICE, in front of my family, THANK YOU AGAIN!!!, i have an extra cash to pay, just to get rip off with the exchange rate. no wonder, was the same rude guy at the checking.