This smoke-free hotel features a restaurant, a 24-hour front desk, and a library. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, tour/ticket assistance, a garden, and a lobby fireplace are onsite.
In the mountains, Hotel Via Serena is in Carniel, a neighborhood in Gramado with good shopping. Saint George Castle Medieval Museum and Caracol Castle are local landmarks, and some of the area's attractions include Dreamland Wax Museum and Steam World. Parque Terra Magica Florybal and Santa Claus Village are also worth visiting.