Mercure RJ Nova Iguaçu Hotel

We'll the biggest reason why I like mercury nova Iguacu its because it's close to my family & the peaple that work ove.r there ththey're well trained,they have what I love it: they have a great customer service.

I had a good stay except discrepancy ( charged for 4 nights instead of two plus they charged for breakfast which is supposed to be free per hotel.com advertisement + great last minute deal i got )in what i have book for, through hotel.com and at hotel they have different booking rate. I inquire and showed my booking to the receptionist at 3:30 Am cuz my flight was delay from Panama, she was not happy at first then ask my credit card. which i had to give her despite telling her that booking made out through hotel.com I didn't inquire, resist, pay attention but i wrote a letter to the Manager but didn't get a response yet also sent an email to hotel.com customer service. for the tourists FYI its not easy to get there especially if you are with kids its way far from GIG airport and its more than 35 minutes drive by Taxi when there is no traffic. Good thing Luiz Fernando & Daniela speaks good English and they will assist you very well. Continental Breakfast is good.but remember they charge 35 per person. (i have stayed in many hotels in Rio, all offers free breakfast, but every hotel has their own policy though.) Mercure has nice rooms though.