Van der Valk Sélys Liège Hotel & Spa

Gorgeous property. Food and pool/Nordic spa are exceptional. Our rooms was also very large which was great for a family of 4. Staff were also exceptional. We had a series of problems with our room - lights that wouldn’t turn off, air conditioner that didn’t work, toilet that had problems flushing, and a bad odour. Staff tried their best to fix these but it was a bit surprising given how luxurious the rest of the hotel is.

We choose this hotel for the spa and swimming pool. The day we were to arrive we received an email that the pool would be closed to upkeep. It was too late to get a refund and go somewhere else. The children were most disappointed as this was suppose to be special as we had been traveling for days.

We have arrived at your hotel Thursday evening at 7pm after a day's travelling on and off trains from Paris with two small children to be informed that your swimming pool is closed. The reason we apparently were not told is that we booked through hotels.com. So to say you had no way to contact me I disagree with completely and it's just not acceptable. The manager Steve after sending a complaint email confirmed that we could have been contacted. We can use the sister hotel facilities which is 25 minutes walk or 10 minutes taxi. They did provide a shuttle service to use however it took 20 minutes each way for it to arrive and then 15 minute journey due to traffic so added 1 hour onto the experience and all we wanted was fresh shower in our own room so total pain. The time we have wasted and is inconvenient doing this, it's not so easy as just puting on a robe and walking in the comfort of your own hotel to the pool with small children. We arrive to our room 624, my son goes to the toilet when he screams because something is all over the shower and floor. Ants!! The bathroom covered in ants! Not acceptable at all for this standard of hotel. Swifly changed us to room 424. The next morning Steve the manager apologised and offered complimentary lunch. This was an experience in itself, we where treated horribly because we didn't speak French. After going up to the deck 3 times finally got a chef who was lovely that spoke English and explained menu. Terrible experience.