NH Brugge Hotel

A nice hotel which was conveniently located for the family. The room had two double beds which was a great size for us however the bathroom was very tired looking and wasn’t that clean. Staff were friendly but not only helpful with free maps of the city, recommendations or directions to their dinning area. It is little things like this which would make me rate the hotel 5 stars. Otherwise this hotel is worth the money, great for families and ideally located.

Plenty of room for our family of four. Great location in an amazing city. Easy to walk down Main Street. Close to train station. Very helpful staff.

I didn’t feel I was welcome to the hotel at all. I came early and was told checkin time was 3pm which was fine we would drop off our luggages and came back. I came back at 3pm, was told the room was not ready and was asked to stayed in the lobby. Then we saw 2 other family came in after us and were checked in right away. We finally got our checkin after the third group came in for checkin.

We had reserved a family room for 4 people on hotels.com and did the pre-check-in on the hotel website, confirming the kind of room and beds we wanted. After pre-check-in, the screen said our reservation was secured. However when we got there (1) the room was not ready on time, (2) we got a different room number, (3) instead of 4 twin beds we got 2 larger beds but they were not big enough for 2 adults to sleep comfortably. I could not turn around easily and were touching shoulders if we were both on our backs. They were full size beds, not queen or king. The staff did not attempt to correct this and claimed they did not have rooms with twin beds, despite their website confirming it at pre-check-in. No wash cloths and no extra pillows or blankets in the room. Not a great stay especially after waking up with back pain.

A great location for a family stay. Quiet side of ‘t Zand but close enough to walk everywhere. Everything you need for a short trip.

The room was spacious and had everything we needed. The location was fantastic and the service was amazing. However, the room was a bit dated and extremely dark. Also, the insulation was not good enough, we could hear everyone around us. The bed reading lights were made of metal and would get EXTREMELY hot, when having children around, it was a potential safety issue. Luckily, our children were old enough to understand. The water temperature in the shower fluctuated whilst having a shower.