Hilton Garden Inn Brussels City Centre

The room was located on the 5th floor, which wasn’t an issue apart from the lift was being repaired from Monday so we had 3 days of stairs including brining our cases down on the final day. The room itself was brilliant for a family of four with 2 being teenage daughters. Lots of space for everyone to use. Coffee and tea were not replenished during our stay and various items unfortunately broke. Our wine bottle opener broke and when we called down to see if one could possibly bring us one up (baring in mind the lift was not in use) we were told one would be sent; an hour later I went down to request it to be told by the bar staff I had to bring it back as it was the only one. 5 floors back to the room and then 5 floors back to the bar. On the final night, our entire floor had no hot water and this continued into the next morning. Whilst checking out I was told they knew this was an issue and that they would be issuing me a 25% refund on the final night as compensation however this hasn’t yet come through.

Family room was not suitable for babies. Cot could not fit in bedroom. Cleanliness of the top was poor. Staff were friendly.