Sport Time Hotel

I had a very unpleasant experience as Expedia.co.uk forgot to let the hotel know about my booking (for which I paid in advance). So when I and my child arrived, the hotel staff told us that there was nothing in my name. After I showed them the confirmation of my booking, they started making phone calls and initially said that there was no available room to give us. I was almost in tears as my son was due to take part in a competition the next morning!!!! It was extremely frustrating and I could not even make a phone call or use my phone to email as WiFi was really bad. After about 3 hours of waiting, the hotel staff finally said that Expedia confirmed my booking and they'd prepare the only room available for us.