NH Wien City

We stayed for 2 nights in a family room and even though we have asked at the reception to have the soap, shampoo and conditioner refilled they weren't. The room carpet could have been cleaner. The location is great, you can easily walk everywhere.

Very disapointed with our stay at this hotel. The 'family room' was absolutely freezing and the air conditioning/heating did not work. When this was raised with staff they explained that the heating system was set to summer and that all they could do was offer an oil heater to heat the room or our stay. I had specifically booked a family room with a bedroom off the main living area as traveling with a baby - the hotel corridor was warmer than the room. I had to keep moving around an oil heater (with a crawling baby around) to keep the place warm for the entirety of our stay - this falls way below the standard I'd expect of a four star hotel. Worst hotel experience I've had in quite some time.

If you need working internet connection look elsewhere, they advertise "free wifi" but it is very slow, for faster connection you have to pay. In this day and age this is unacceptable, especially that your own cell will only have 3G service in the hotel building.The family room was nice and spacious, location is walking distance to the museums. The kettle provided by the hotel leaked.