Novotel Wien City

The room was good and clean. Great with a mini fridge, a kettle and some coffee and tea. The room was a little bit too small for a family. Pillows too hard and difficult to sleep on. What we didn’t like was the bathroom doors opening from the bedroom. Every time you wanted to go in, the lights shine right into the room. Parking garage was not connected to the hotel, which wasn’t good for us with small kids and luggage to carry. Check in was from 3pm, even then our room wasn’t ready. We had to wait a little longer, not good with small children and since we had been travelling since morning.

Good selection at breakfast. Room was clean, visited with family and two children.

The hotel's location is quite good; it is within walking distance to the city center and major destinations. Breakfast costs 15 Euros per person, and children eat for free. It's quite sufficient, but they charge an additional 5 Euros for tea and coffee consumed during breakfast. They might as well set the price at 20 Euros from the start; it honestly seemed odd to me. The receptionist made a strange comment, saying something like, "Why are you concerned about 5 Euros?" We found it amusing. There is a Vapiano pizza place right next to the hotel. They have happy hour times and discounts. I recommend that place.

Great location, nice rooms with comfortable beds. The staff were very kind. Al excellent option to stay with family.

Manager was very rude, we landed at 1200pm got to the hotel and they made us wait until 3:00 to get the room. We had 3 children with us. The waiter was also very rude. We decided not to eat at the hotel.

Amazing and friendly staff, very nice setup of beds for kids in room. Minibar in room.

Very friendly staff, helpful and resourceful. We stayed there with our 2 kids and puppy and they made our stay memorable. Food on Breakfast very tasty and healthy. We also got 1 hour extension of stay without charge :)

Great breakfast, friendly staff, 2 minutes walk to U1 line Nestroyplatz station (2 stops from the center) and about 15-20 minutes walk to the center, StephansPlatz area. Great breakfast food selection. Be careful about the Covid restrictions in Vienna though, all restaurants, including the hotel breakfast restaurant requires full vaccination (3 vaccines) for adults and children over 12. We only had 2, so had to eat breakfast in our room. You can also get a PCR test in the city if you are not fully vaccinated which is good for 3 days and has to be repeated.

As an overall rating I could have given more than 3 star since from a Novotel chain u expect more. But certain things won't allow to do that. Starting from the pros I would say a safe area not far from center in a 15 walk. The hotel rooms are spacious but not functional.. I would say the bed is not the most comfortable since it's with springs. The cleaning level needs to improve though because the floor mat attracts a lot of dust. The thing I didn't like is the fact that I requested a baby cot and wasn't there when I checked in. After I requested it they provided a broken one which was partly unsafe. After I complained the next day they provided another , not broken but very uncomfortable for the baby. So my little didn't get much sleep in 3 nights, neither did we.. and breakfast costs 17 euros pp.

Brilliant location to walk to the historic area, 2 mins to nearest metro, lovely restaurants nearby, safe area with children