JUFA Hotel Salzburg

I added a second night to our stay and confirmed via chat that we could stay in the same room for both nights, with a bunk bed for our two boys. However we were put in two separate rooms and had to clear all our stuff out for our family of 5 by 8 am to make a tour we had booked at 9 am. When I tried to return the keys to the desk there was an incredibly long line and after waiting for fifteen minutes I just set them on the desk and said I just need to drop the keys without checking out because we're staying another night. The man at the desk was SO RUDE, wouldn't even let me finish my sentence before yelling at me that he only had too hands and I had to wait like everyone else. I didn't need him to do anything, only needed to turn in the room keys to our night one room, so we didn't miss our tour. After trying to explain this he only got more angry at me so I just left. SO INCREDIBLY RUDE and brought me to tears. Awful service. In addition we booked this hotel solely for the indoor kids playground. However they had apparently rented the space out to a kids birthday party and it was so crowded my kids couldn't even play on it.

Great value hotel. Clean, all the facilities you need. Amazing views of the castle from the hotel and bedroom Windows. Super family friendly with an amazing two story play room with glass window from bar for parents to watch whilst enjoying a drink. Highly recommend for your next city break to Salzburg with kids

We liked this Jufa for so many reasons. The desk staff were kind and helpful. The hotel was spotless, quiet, equipped with A/C, comfortable bed and linens, and a bar for snacks, drinks, and coffee 24 hours. There was a lovely outdoor seating area as well. Kids areas looked well equipped for families with little ones. We enjoyed the hotel breakfast most mornings because it was extensive and delicious. The old town is walking distance and the bus stop just a short walk away. Public transportation in and around Salzburg is easy to use. We had a wonderful time and would absolutely stay at this Jufa again!!!

Superbly placed hotel within 10 min walking distance to centre of Salzburg. Nice large room for family of 4, very good breakfast option, parking onsite - what more do you need? :) oh ... and superb view of the castle whilst enjoying a drink in the evening.

We traveled as a family with small kids. At check in the receptionist told us the hotel was overbooked and forced us to a tiny dirty hotel at the airport far from the city center……Really sucks!!!

Hotel was convenient for families. It was a little far from old town and too close to the university. Lots of drunk youth. We really liked the breakfast.

Worst check in experience ever, they put me in a room which was clearly not cleaned before, hair on the mattress, pillows, used glasses on the desk, bathroom also dirty with hair, stains, used and wet towel, to make it worse, I’ve booked a triple room and the second bed was not set and there were no sheets, pillows and towels for the 3rd guest. Went to reception, complained about everything and the receptionist managed to find another room for me and my family, a clean room, however with no bed set for my daughter, had to wait some more time to checked in a decent room, in short, it took 2 hours after the actual check in time to settle in properly. Besides that, the hotel’s installations are fine, the breakfast well served and the kids area is great, my daughter loved it.