Crowne Plaza Terrigal Pacific, an IHG Hotel

Our stay was with myself and my wife with 2 grandkids. The kids loved the convince and we liked that when we stayed it was relatively quiet. We tried out the restraints that were good quality but a little expensive. Overall we had a great stay and the grand kids want to return.

What I wanted to be a relaxing few nights before I returned to work was distributed by large families by the pool area thinking it was acceptable for them to blast heavy dance music on their own speaker at full volume around the communal pool, they over ruled the whole hotel and the place became uncomfortable to try and relax at which is exactly why we decided to stay. I understand that it is a family friendly hotel but I think the lack of response by staff to tell the families to turn off their music for the sake of other guests is unprofessional and inconsiderate. When I asked hotel staff for 2 plates for the room so my partner and I could enjoy cheese on the balcony we received 2 very dirty plates that had clearly had any lack of attention when being handled to notice that they had old food baked onto the plates. I would sincerely not recommended this hotel

From our check in, with an unexpected upgrade, right up until our departure, we had a wonderful time. The little extras for the kids were appreciated. These included a special kids check in, with a colouring in competition, free drinks, ballon twisting and face painting, and Christmas popsickles. The view from our room was incredible. We enjoyed the pool, the gym, spa, games room and proximity to the beach and fantastic strip of restaurants and shops. We will be back!

A lovely 1 night stay at our local Crown Plaza. Natasha on front desk was LOVELY and gave us such a warm welcome. The kids check in ladder and activity pack were a huge hit with my 3 year old and honestly made her stay! All staff we came across were super lovely and friendly, bed was reeeeeally comfy, rooms were big and the sofa was made up for my little one. I would definitely stay again - and look forward to doing so!

Excellent place for relaxing with kids

Great hotel but don’t stay here if you want to sleep. The nightclub downstairs is so loud the bed vibrates. I came for a night away from my kids and slept less than I would with a newborn

Sadly not very enjoyable due to very loud music from the venue below. Not quite the relaxing get away we were expecting. Fine if you plan to have a late night out, but for those who like to have an early night out with going children, best avoid rooms that overlook the pool area. Very unpleasant.

Staff at the Crown Plaza were absolutely fantastic world class service. Nothing was too hard for the frontline staff they made my stay absolutely enjoyable, and the main thing for me was my 5 year old daughter loved staying at the Crown and could not atop talking about it with excitement. Thank you again for giving me a memorable holiday with my family.

The team looked after me and my family as vips Very friendly and accommodating Thank you

The hotel staff were extremely helpful and friendly. The kids loved the pool area! We will be back.