Holiday Inn Yerevan - Republic Square, an IHG Hotel

My family and I stayed at this Holiday Inn in Yerevan for a wedding. The hotel has a rooftop dining area with friendly and professional staff. Narine prepared our omelets with a smile and Lusine, Momikon, and Viktoria were friendly and greeted us every morning. One worker even went out of their way to help my mother. The spa unfortunately was not as it was advertised. During our two week stay, the Hamman was closed the entire time, the steam room was closed for about four days, and the jacuzzi was closed for one day. The cleaning staff at the spa and gym were very kind and attentive and helped my mother find the locker room. The front desk staff at the spa were not as helpful or friendly. On our first night, the room’s air-conditioning was not working properly. I notified the reception several times and the technicians were unable to resolve the issue. After I was placed in another room, the front staff sent up a bowl of fruit for the inconvenience. Also, one of the elevators was not working properly and the internet went out twice. The hotel housekeeping was detail-oriented, friendly, and provided excellent service. Overall, the staff at this Holiday Inn were friendly. I was impressed with the customer service from the rooftop dining area and the cleaning staff from the spa and the housekeeping. The amenities at the hotel were not all available and was a big part of the reason why I chose to stay here. Overall, my family and I had a good stay.

The staff treated me like I was a common criminal. Threatens to keep me cats at the hotel. Luckily a family member came who is a part of the police force. But I do have video where the security officer told me he would keep me here if I didn’t pay even though I showed proof that I did