Altos de Soberana

The view from the balcony is nice (not from the room). But the owners does not speak English and she is not ready to help customers. The hotel is far from the city and when you ask for something to eat at the restaurant of the hotel it is always complicated and she does not seem to want to make you dinner or lunch. There is no fridge in the room and you can not bring food or beverage at the hotel. They do not take credit card and they do not tell you in advance so it was complicated and expensive (fees). to go retire money at the bank at last minute. Do not do laundry there it is way to expensive. When we ask how much it will cost, they said: it dépends, we don’t know. Finally they charged us 23$ us for one normal bag (for the same bag it cost us 4$ the city before). It is really not well soundproof. My kids were sicks and did not sleep well during our last night so I asked if it is possible to have a late check out and she said no even if the hotel was empty (we were they only customer).