725 Continental

This property doesn't go too far to impress their guests. As we were leaving the breakfast room, the gentleman ahead of us was stopped from taking his coffee cup to his room. Instead he was asked to pour it into a styrofoam cup before leaving. My family and I got back from a long day and had purchased take away for our kids. With the limited seating in the lobby we went to the bar area to order a glass of wine while our kids ate. We were asked to remain in the lobby. When we purchased two glasses of wine to take to our room we were given two plastic cups with room temperature wine. :( Lastly, I would recommend fixing the elevator system. To get to the pool/gym on the 9th floor you have to wait for the third elevator to come available as it's the only one that goes up there. It can take 5-10 minutes to get the right elevator. Overall, a few changes could really turn the customer experience around.