Hermes Tirana Hotel

The staff at the hotel were accommodating, but my family and I had several issues with our room. Here are the issues we encountered: There was only one family suite available, and the air conditioner was not working in one of the rooms. As a result, we had to split our family between two rooms for one night. They gave us a different room, but it was still inconvenient. We found major mold in one of the restrooms, which appeared to be black mold that can release toxic spores into the air. We reported the issue to the front desk, and they said they would clean it. However, they only wiped the wall, and the issue was not resolved. Each time people would smoke in the basement’s restaurant, all second-hand smoke was blowing into our room. Additionally, extremely loud live music did not stop until midnight on Friday. There was a lot of trash around the property outside our room window. There was no parking available, and there was a tall flight of stairs to the entrance, which made it difficult to carry our luggage. We hope that the hotel can address these issues to improve the experience of future guests. Also Orbitz should scan the quality of hotels they market especially for the ones that could potentially have health risks that can cause lifelong issues.